Safety, Specifications, Care & Warranty Information

Not for use with children.

• Keep out of reach of small children.
• Not to be used as a permanent structure.
• Do not leave pet unattended.
• Keep pet hydrated.
• Do not use in strong wind.

• Packaging size- 53cm x 53cm x 7cm
• Size folded- 50cm x 50cm x 6cm
• Size open- 100cm x 50cm x 50cm
• Weight- 2kg
• 95% UV safe

• Rinse shade with clear, clean water after use.
• Drip dry in the shade.
• Do not use soaps, chemicals or bleach on shade.
• Warranty will be voided through incorrect use.

Simply send an email to info@shadypaws.com.au describing the problem, include your order number and send supporting photos so we can check it out. Upon receipt of all information, our team can then make an assessment and endeavour to reply within 2 business days. 

If we cannot fully assess the damage from the photos and information provided or you're not happy with our assessment you will then need to return it for a full assessment. Warranty returns must be arranged by the buyer, if it's a manufacturing defect we'll refund the return shipping cost and repair it at our cost, if the we deem the defect the result of misuse we'll provide a quote to repair and ship the unit back to you.

Please adhere to our Safety information, Care instructions and Warranty information prior to making a claim.

The product is guaranteed to be free from defects in workmanship and parts for a period of 12 months from the date of purchase.

Defects that occur within this warranty period, under normal use and care, will be repaired, replaced or refunded at our discretion.

The benefits conferred by this warranty are in addition to all rights and remedies in respect of the product that the consumer has under the Competition and Consumer Act 2010 and similar state and territory laws.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

This warranty is valid for the original purchase and is not transferable. Please keep your purchase docket, tax invoice or receipt as the best proof of purchase, and as proof of date on which the purchase was made.

Normal Wear and Tear – This warranty does not cover normal wear and tear to the products or parts & any product that has been used for purposes other than domestic use.